We appreciate that horses are not the best at respecting working hours, so we provide the same level of veterinary care out of normal working hours should you ever need our help. We have always have an experienced equine veterinary surgeon and nursing staff on call, no matter what day or time it is, so rest assured you and your horse, pony or donkey will be in caring hands.
Emergencies during the day
To make life as easy as possible for you in stressful circumstances, we have a dedicated phone line for emergencies. Just phone us on 01342 300008, choose option 1 when prompted and a friendly member of our office team will answer your call. Whilst we encourage strong relationships between clients and their primary vet, if you need urgent veterinary attention we recommend you contact the office in the first instance to ensure we can get a vet to you as soon as possible. Contact details for all our vets can be found here so you can ring them directly should you wish to seek further advise whilst you wait.
Emergencies out of hours
Rather than confuse you by asking you to store and remember another number to call out of hours, we just ask you ring us as normal. Your call will be answered by an operator who will take details from you; including what the problem is, your name and number and the location of the horse. The on call vet will be contacted and will call you as a matter of urgency.
Rehabilitation is possibly the most challenging part of caring for a horse as they inevitably are feeling better and are mentally raring to go, which presents its own challenges. Due to our experience with rehabilitating patients we realise that one size does not fit all and are keen to work with you and your horse to make sure any management plans are practical and achievable.
Many of our clients may keep their horses in environments that represent challenges, commonly for example, the inability to create secure restricted turnout areas. May be the challenge is the ability to provide multiple treatments several times a day, e.g. eye medications every 2 hours, or walking and hosing 4-6 times daily in lymphangitis cases. Whatever the challenge before you, rest assured we will do out best to provide a solution.
Often the best solution is to arrange for your horse to stay with us so we can perform the most intensive section of rehabilitation for you. Our clinic and nursing team are ready to help when needed, so if you think this is something that may be useful in your situation, please give us a call and we will talk it through with you.
Two Stage or Five Stage?
Both examinations following strict guidelines in format and it well worth reading more about the pre-purchase examination to help you know what to expect in each case and which suits your needs best. On average a two stage vetting takes roughly 45 mins to an hour; whereas a five stage vetting without further tests will usually take an hour and a half.
Facilities required for a successful PPE
The environment in which we examine any horse prior to purchase will influence the quality of the examination and in turn affects the ability to interpret findings on the day. The decision on whether to 'pass' or 'fail' a horse at a PPE is based on these findings, so to give your horse the fairest vetting possible it is important to provide us with the most suitable facilities you can. If you have concerns having reviewed the requirements, please ring our of our vets and we will try to answer any questions you may have. Additionally, if the facilities in which the horse is currently kept are not adequate, we are more than happy to perform vetting at our clinic.
Insuring your horse?
In many cases clients are intending to insure their horse following purchase. Different companies will have different requirements which may influence both the type of vetting you select and the requirement for further tests, e.g. x-rays, scans or endoscopy. Please make sure you know exactly what is required by your chosen insurer prior to booking and we will book the appropriate vet, equipment and time to undertake the examination.
Insurance companies will usually require a valid PPE certificate to be sent to them. We will discuss the implications of all findings from the PPE with you at the time; however, please be aware that exclusions may be placed on your policy as a result. If you have any concerns regarding insurance exclusions on a new policy, please ring your vet and we will try to help.
Suitability for purchase
It is possibly inappropriate to consider the successful outcome of any pre-purchase examination in terms of 'passing' or 'failing'. Any findings identified during the vetting process are documented and interpreted directly in light of the proposed use for each individual horse.
It is therefore, perhaps fairer to think of the vetting in terms of a bespoke risk assessment. Considering the case of an Arab whose proposed use is for endurance. A large scar has been identified on its shoulder from a previous field injury. No pain or lameness was noted, so this particular finding is deemed very low risk for endurance performance and therefore, does not prejudice the horse's suitability for this purpose.
Imagine now the same horse is presented for the proposed use of international showing. Exactly the same finding carries significant cosmetic concerns and is highly likely to preclude the horse from being successful at showing at this level. In this case this condition does prejudice the horse's suitability for international showing. This horse has both 'passed' and 'failed' the same examination.
Considered and careful communication between the purchaser and vet performing the examination is crucially important, and this is why we encourage any purchaser to be present at the examination where possible. The more information you can give us about concerns you may have regarding any condition you may have reservations about, e.g. sarcoids or melanomas; concerns specifically relating to the horse to be examined, the intended use and the experience of the carer(s) and rider(s); the more successful this process is likely to be.