We appreciate that horses are not the best at respecting working hours, so we provide the same level of veterinary care out of normal working hours should you ever need our help. We have always have an experienced equine veterinary surgeon and nursing staff on call, no matter what day or time it is, so rest assured you and your horse, pony or donkey will be in caring hands.
Emergencies during the day
To make life as easy as possible for you in stressful circumstances, we have a dedicated phone line for emergencies. Just phone us on 01342 300008, choose option 1 when prompted and a friendly member of our office team will answer your call. Whilst we encourage strong relationships between clients and their primary vet, if you need urgent veterinary attention we recommend you contact the office in the first instance to ensure we can get a vet to you as soon as possible. Contact details for all our vets can be found here so you can ring them directly should you wish to seek further advise whilst you wait.
Emergencies out of hours
Rather than confuse you by asking you to store and remember another number to call out of hours, we just ask you ring us as normal. Your call will be answered by an operator who will take details from you; including what the problem is, your name and number and the location of the horse. The on call vet will be contacted and will call you as a matter of urgency.